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Defined Terms

Company – Finesse Interior Solutions
Website – www.finesseinteriorsolutions.com
Privacy Officer – Shahrzad Biglari

Collecting and Using Your Personal Information
Information Collection Categories
Contact Information
When you fill out our “Contact” form, we collect the information you provide—such as your name, email address, and phone number—so we can communicate with you about your project or inquiry.
We do not collect your mailing address unless it is voluntarily provided as part of your project coordination.
If you choose to share your social media handles with us, we may view your publicly available content in the context of understanding your design style or preferences.
Financial Information
We do not collect or process payments through our website. All payments are made outside of the website via e-transfer or cheque. We do not use third-party payment processors on our website.


Profile Information
When you submit an inquiry, we may create an internal client profile to keep track of our communication and any services discussed.
We do not sell digital products or create user accounts on the website.
Analytics Information
We may use basic website analytics tools to better understand how users interact with our website (e.g., which pages are visited and how long visitors stay).
These tools may collect general information such as your device type, browser, and IP address, which helps us improve the website experience.
We do not collect or store any personally identifiable information through analytics, nor do we use session recording or advanced tracking tools.
How Long We Keep Your Information
We retain your contact information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as responding to inquiries or maintaining client records. We may also retain it as required by applicable Canadian law, or for resolving disputes and enforcing agreements.
We do not collect or store financial information through our website. All payments are handled securely outside of the website via e-transfer or cheque, and we do not use third-party payment processors.
We retain any profile-related information only as long as it is relevant to our ongoing client relationship or necessary for business and legal purposes.
You may request deletion of your personal information at any time by contacting the Privacy Officer listed below.

Cookies, Pixels, and Tracking Signals


Our use of cookies assists you when you begin to type our Website. Your computer may autofill URLs based on its cookies memory. They can help remember and autofill things like user IDs and website preferences. You can instruct your browser to reject all cookies, but you may not be able to use some parts of our Website without them. 
Pixels aren’t just the tiny colorful squares on your device’s screen. A pixel, also known as a beacon, or pixel tag, is a transparent image file that tells us something has been clicked on. 
Cookies and pixels may communicate to us the web browser you use, whether you open an email we send, your advertising ID, and other technical information about your device.
We use these cookies and pixels to track your internet usage in order to implement advertising strategies, and to ensure our servers and systems are working properly.
You can instruct your browser to reject all cookies, pixels, and similar tracking technologies by instructing the browser to send a “Do Not Track” signal. Our Website may not function properly if your browser rejects cookies, pixels, or tracking technologies. There’s not a uniform set of Do Not Track signals, so our Website may not be able to read or respond correctly to ones sent by your browser. To learn more about our services without our Website, you’ll need to email us or fill out our contact form.
Email Marketing
Email is the backbone of most online marketing in the twenty-first century. Your email is valuable to us, and your privacy is valuable to you. We take care to ensure that your email other data is used in a respectful manner, and we keep your email confidential. We do not sell or in any way share your email in exchange for remuneration. Occasionally, Company does partner with third parties to provide joint education, resources, products, or services. In these cases, your participation is deemed consent for us to share any information you provide to us to that third party.
We comply with Canada’s anti-spam laws (CASL), and take reasonable steps to ensure you only receive emails you’ve consented to. Each email will clearly identify that it is from the Company along with a place for you to unsubscribe from our email list. Occasionally, the technological systems we rely on to remove you from our email list may fail to unsubscribe you. If you continue receiving unwanted emails, please reach out to the Privacy Officer.
Unsubscribing from Company’s email list will remove you from our routine promotional emails and informational emails about podcasts, blog posts, and other resources we may have to share. However, you may still receive information about programs, services, or products you have bought from Company.
Information Disclosure
Company will disclose your personal information only when necessary to provide services, programs, or products to you, or when necessary to work with third parties like lawyers or collection agencies to enforce these terms or any other terms between you and Company. We may also disclose your information when we are otherwise legally required to do so.
Securing Your Information
We make best efforts to ensure the security of your information using industry standards and reasonable methods. We rely on reputable and reliable third-party vendors to collect basic information. If you work with us in a one-on-one capacity, we may collect additional information from you including, but not limited to social security numbers, past tax information, financial information, and other personal data necessary for us to provide you tax preparation and financial consulting services. For this data, we use a different, reputable third-party platform designed for these purposes.
Who Exactly Sees Your Information?
Analytics
We may use basic analytics tools, such as Google Analytics, to understand how visitors use our website. These tools collect general, non-personal data such as pages visited, time spent on site, and device type. This information helps us improve the website and user experience.

Marketing
We do not engage in affiliate marketing or send promotional emails at this time.
Payment
We do not process payments through our website and do not use any third-party payment processors. All payments are handled externally via e-transfer or cheque
Legal Jurisdictions
Our business is based in Canada and governed by Canadian privacy laws, specifically PIPEDA. We include these sections for compliance purposes for international visitors
Your California Rights
The California Consumer Privacy Act (CCPA) is a law that protects consumers residing in California. The policy in this section applies only to California residents. 

The CCPA gives you 
The right to know about the personal information a business collects about you and how it is used and shared;
The right to delete personal information collected from you (with some exceptions);
The right to opt-out of the sale or sharing of you personal information; and
The right to non-discrimination for exercising your CCPA rights.
The right to correct inaccurate personal information that a business has about You; and
The right to limit the use and disclosure of sensitive personal information collected about you
To exercise your CCPA rights, contact the Privacy Officer. Your identity will need to be verified before we release, alter, or delete your personal information. Since anonymized data about you can’t be identified, we won’t be able to delete that information. 
If you think we have inaccurate or incomplete information about who you are, please contact the Privacy Officer. 
You can learn more about your privacy rights as a California resident by visiting https://cppa.ca.gov/ 
Your European Union Rights
The General Data Protection Regulation (GDPR) is a law that governs information and privacy rights for people within the European Union. The policy in this section only applies to European Union residents.
We will retain any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) the Company decides that the value in retaining the data is outweighed by the costs of retaining it.
You have the right to request access to your data that the Company stores and the rights to either rectify or erase your personal data. You have the right to seek restrictions on the processing of your data. You have the right to object to the processing of your data and the right to the portability of your data. To the extent that you provided consent to the Company’s processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent. You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.
We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.
Children's Protection
This site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children

If you are under 18, you may only use the Website with permission of a parent or guardian. Your parent or guardian must read this privacy policy. If you, your parent or guardian, believe you have conveyed information to the Website, contact the Privacy Officer to make sure it is deleted. In some circumstances, the law may not require or permit us to delete the information. We will make every effort to delete any information you have provided, however, we cannot guarantee comprehensive removal. 
Links to Other Sites
Our Website may contain links to other websites that we don’t control. Visiting those sites subjects you to their privacy policies. We are not responsible for how those websites handle your information. You assume full responsibility for the consequences of clicking on the links or visiting the websites. 
Contact Us
We have a designated Privacy Officer. If you need to request copies of your personal information, or have questions about this policy and our privacy practices, contact:

Privacy Officer: Shahrzad Biglari – shar@finesseinteriorsolutions.com